Recycling of specified status calls at a specified interval without resetting a list.Ability to use custom database queries in campaign dialing.Ability to add custom call dispositions per campaign.Definable Agent Wrap-up time per campaign.Faster hangup and dispositioning of calls with one key press (HotKeys).Agents can be logged from anywhere with just a phone, web browser, and an internet connection.Ability in Manual dial mode to preview leads before dialing.Ability to schedule a callback with a customer as either any-agent or agent-specific.Automatically dial unlimited alternate numbers per customer until you get an answer.Ability to manually or automatically call up to two other customer numbers for the same lead.Ability to automatically record all calls.Ability to start and stop recording an agent’s calls at any time.Ability to have an agent take both inbound and outbound calls in one session(blended).Ability to function as an ACD for inbound and fronter/closer verification calls.Ability to take inbound calls gathering CallerID.Ability to set outbound CallerID per campaign or per list.Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available.Ability to park the customer with custom music per campaign.Ability to broadcast dial to customers with a pre-recorded message.Ability to autodial campaigns to start with a simple IVR then direct to agent.Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list.

Ability to transfer calls with customer data to a closer/verifier.Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer.Ability to dial predictively in a campaign with an adaptive dialing algorithm.Ability to set a campaign to auto-dial and send live calls to available agents.Ability to display a script for the agent to read with fields like name, address, etc.Ability for an agent to call clients in succession from a database through a web-based screen.For a more in-depth explanation of the features available on our VICIhost hosted service, click here.

Limit to dial calls on a lead vicidial